© 2026 ValePoint Digital · Privacy Notice

Privacy Notice

ValePoint Digital
This privacy notice tells you what to expect us to do with your personal information.
ValePoint Digital is operated by Dawid Kowalski, trading as ValePoint Digital.Contact details
Email: [email protected]What information we collect, use, and whyWe collect or use the following information to provide and improve products and services for clients:
Names and contact details
Payment and transaction information. Card details are processed by our payment provider and are not stored directly by ValePoint Digital.
Information relating to compliments or complaints
Records of meetings and decisions
Authorised Google Business Profile access and administration details. We do not ask clients to provide their Google passwords.
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Purchase or service history
Account information, including registration details
We collect or use the following personal information to comply with legal requirements:
Name
Contact information
Client account information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Account information
Purchase or service history
Customer or client accounts and records
Financial transaction information
CorrespondenceInformation we process on behalf of clientsWhen a business client provides us with customer contact details for review-request services, the client normally remains responsible for deciding why those details are used. ValePoint Digital processes the information only for the agreed service and in accordance with the client’s documented instructions.The information may include customer names, email addresses and records of review-request communications.Business clients are responsible for ensuring that they have an appropriate lawful basis for providing this information and that their customers receive the required privacy information.Lawful bases and data protection rightsUnder UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access – You have the right to ask us for copies of your personal information.Your right to rectification – You have the right to ask us to correct personal information you think is inaccurate and to complete information you think is incomplete.Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.Your right to restriction of processing – You have the right to ask us to restrict how we use your personal information in certain circumstances.Your right to object to processing – You have the right to object to our use of your personal information in certain circumstances.Your right to data portability – You may have the right to ask us to transfer personal information you provided to us to another organisation, or to you, in certain circumstances.Your right to withdraw consent – Where we rely on consent, you can withdraw it at any time.If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in using limited business contact and client account information to respond to enquiries from prospective clients and representatives of business clients, manage client relationships, maintain and improve our Google Business Profile management services, and keep appropriate records of communications. This benefits clients by enabling timely responses, accurate account management, continuity of service and improvements based on feedback. We only use information that is necessary for these purposes, restrict access, retain it only for as long as necessary and do not use it in ways people would not reasonably expect. Individuals can object to this processing by contacting [email protected]. We will consider their rights, interests and circumstances before deciding whether the processing should continue.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in maintaining client account information and service records so we can administer client relationships, manage authorised Google Business Profile access, follow client instructions, communicate with business representatives and provide continuity of service. This benefits clients by supporting accurate and efficient account management. We limit the information to what is necessary, restrict access, retain it only for as long as needed and consider the rights and expectations of the people involved. Individuals can object by contacting [email protected], and we will consider their rights and circumstances before deciding whether the processing should continue.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements:
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in responding to enquiries, investigating and resolving complaints or disputes, maintaining appropriate correspondence and establishing, exercising or defending legal claims where necessary. This benefits clients by allowing concerns to be handled fairly, consistently and efficiently. We only use information relevant to the matter, restrict access and retain it only for as long as reasonably necessary. Individuals can object by contacting [email protected]. We will consider their rights, interests and circumstances before deciding whether the processing should continue.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.Your right to objectYou may object to our use of your personal information where we rely on legitimate interests. To object, email [email protected].Where we get personal information fromDirectly from you
Publicly available sources
Suppliers and service providersHow long we keep informationWe keep personal information only for as long as necessary for the purposes described in this privacy notice, including providing services, responding to enquiries, keeping business records, meeting legal obligations, and handling complaints or disputes.Unsuccessful enquiries: kept for up to 12 months after last contact.
Client and service records: kept for up to 6 years after the client relationship ends.
Complaints or disputes: kept for up to 6 years after the matter is closed.
Accounting and tax records: kept for the period required by HMRC.We may keep information for longer if required by law, regulation, tax requirements, insurance purposes, or if needed to establish, exercise, or defend legal claims.Who we share information withWe may share personal information with trusted service providers that help us operate ValePoint Digital, but only where necessary.Carrd Inc. — website hosting providerCarrd hosts the ValePoint Digital website. We do not currently use a Carrd contact form; website enquiries are sent directly by email.Google Cloud EMEA Limited (Google Workspace) — email and productivity providerWe use Google Workspace to receive, send and store business emails and related correspondence.We may also share information with suppliers, professional advisers or public authorities where necessary to provide our services, meet legal obligations or protect our legal rights.We do not sell personal information.Sharing information outside the UKSome of our service providers may process personal information outside the United Kingdom, including in the United States.Where this happens, we take steps to ensure that the transfer is protected in accordance with UK data protection law. This may include relying on UK adequacy regulations or approved contractual safeguards.You can contact us at [email protected] for more information about international transfers and the safeguards used.How to complainIf you have any concerns about how we use your personal information, please contact us first:Email: [email protected]If you remain unhappy after raising your concern with us, you can complain to the Information Commissioner’s Office (ICO).Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFHelpline: 0303 123 1113
Make a complaint to the ICOLast updated: 28 July 2026